Telecom OSS/BSS Services
ORB runs a Boutique Telecommunications Practice in the OSS/BSS space. Our experienced Consultants bring to bear domain expertise, process knowledge, software application know-how and the required tools, within a framework that ensures customers get the best returns out of their software and infrastructure investments. ORB's Telecommunications Services span:
Service Development and Operations processes
- Service Planning and Development
- Service Configuration
- Service Problem & Quality Management
- Rating and Discounting, Billing & Collections
- Resource Management - Applications & Network
- Wireless/ISP Service Fulfilment processes
Customer Care Processes
- Sales, Marketing and Campaign management
- Order Processing and handling
- Problem / Trouble Ticket Handling
- Customer QoS / SLA Management
- Billing Integration with back end Financial Systems
- Web Self-Help, Payment Gateway & Satisfaction monitoring
Customer & Partner Interface Management processes
- Customer & Partner Relationship Management
- Customer Care and Self help on Web Services
- Content Management
- On line Payments and Payment gateway management
- Supplier/Dealer Relationship Management
- Churn management through Business Intelligence Tools
Enterprise Management
- ERP Services - Financials, Asset Management, Procurement, HR
- Technology Roadmaps
- Data Warehousing & Business Intelligence Dashboards
- Revenue Assurance
- IFRS Conversion for Revenue Recognition
- For details read below...
